RETURN AND REFUND

Each MRSAE Jewelry piece is custom-made, personalized, or specially sourced according to the client’s approved specifications. For this reason, all confirmed orders are considered final and are generally not eligible for return, exchange, or refund.

Custom and Made-to-Order Jewelry

Custom-made, made-to-order, engraved, resized, redesigned, or personalized jewelry cannot be returned or exchanged due to:

A change of mind
Personal preference
Incorrect ring size provided or approved by the client
Differences in appearance caused by lighting, photography, screen settings, or viewing angle
Natural variations in gemstones, including color, clarity, inclusions, patterns, and shape
Minor production tolerances that do not affect the structure, function, or overall design of the jewelry

The final jewelry may have slight differences from sketches, digital renderings, or 3D visualizations due to material behavior, gemstone characteristics, setting requirements, finishing, and production tolerances.

Deposits and Order Cancellation

A deposit is required to begin the design, sourcing, or production process. All deposits are non-refundable once the order has been confirmed. The deposit may be used toward costs including:

Design development
3D modeling
Material preparation
Gemstone or diamond sourcing
Reserved production capacity
Workshop and administrative costs

Once production has started, the order cannot be cancelled, changed, or refunded. Gemstones, diamonds, or materials purchased specifically for the client with their approval are also non-refundable and cannot be exchanged unless otherwise agreed in writing.

Eligible Claims

A return, repair, replacement, or refund may only be considered when MRSAE Jewelry confirms that the item has a production-related issue or does not materially match the approved order specifications. Eligible issues may include:

An incorrect item being delivered
A confirmed production defect
A significant discrepancy from the approved design or specifications
Damage that is verified to have occurred before delivery

Each claim will be reviewed individually. Depending on the findings, MRSAE Jewelry may provide repair, adjustment, replacement, store credit, or refund at its discretion. A refund is not automatically provided when the issue can reasonably be resolved through repair or adjustment.

Claim Period

Claims must be submitted within 7 calendar days from the date the order is received, with the delivery date counted as Day 1. The client must provide:

A clear and continuous unboxing video
Clear photos and videos of the jewelry
Clear photos of the packaging
A detailed description of the issue
The relevant order or invoice information

Claims submitted after the claim period or without sufficient supporting documentation may not be accepted.

Non-Eligible Issues

Returns, refunds, or complimentary repairs do not apply to damage caused by:

Normal wear and tear
Accidental impact, dropping, pressure, pulling, or improper handling
Bent bands, worn prongs, scratches, dents, or surface marks
Lost, loose, chipped, cracked, or damaged gemstones caused by use
Exposure to chemicals, perfume, cosmetics, chlorine, salt water, or cleaning products
Changes in plating, polish, texture, or finish over time
Incorrect storage or jewelry care
Changes in finger size or body condition
Repairs, resizing, polishing, or alterations performed by another party

Natural gemstone inclusions, color zoning, patterns, and other natural characteristics are not considered defects.

Ring Size

The client is responsible for reviewing and confirming the ring size before production. MRSAE Jewelry provides one complimentary resize for eligible ring designs, up to two sizes larger or smaller, subject to the jewelry’s structure, condition, and technical feasibility. Shipping and additional material costs may apply. A ring size approved by the client is not considered a production error.

Return Authorization

No item may be returned without prior confirmation from MRSAE Jewelry. Unauthorized returns may be refused and sent back to the client. The jewelry must be returned in its original condition, together with all packaging, documentation, certificates, and included items. Return shipping instructions will be provided after the claim has been reviewed.

Refund Processing

When a refund is approved, it will be processed using the agreed payment method. Original shipping fees, insurance fees, payment processing charges, customs duties, taxes, and other third-party costs are non-refundable unless the return results from a confirmed error by MRSAE Jewelry. Processing times may vary depending on the bank or payment provider.