Quality Control
Each piece is inspected for design, size, gemstones, settings, finishing, engraving, hallmark, and wearability.
Claim Period
Claims must be submitted within 7 calendar days of receipt, with the delivery date counted as Day 1. An unboxing video and supporting photos are required. Claims submitted afterward will be handled as after-sales service.
Production Warranty
MRSAE covers confirmed production defects. The warranty excludes normal wear, impact, pressure, improper use, chemical exposure, body changes, damaged or missing stones caused by wear, and repairs by other parties.
Loose or Missing Stones
Prongs and settings may wear over time. Regular inspections are recommended, especially for daily-worn jewelry. Loose or missing stones caused by impact, deformation, or wear are not covered.
Jewelry Care
Remove jewelry during exercise, swimming, sleeping, bathing, household work, chemical exposure, or high-impact activities. Avoid perfume, lotion, and hair products. Store separately and follow gemstone-specific care.
Repair Service
All repairs are assessed before work begins. Costs depend on the condition, material, damage, and any required stone replacement.
Repairs by Other Parties
Jewelry altered or repaired by another party is no longer MRSAE’s responsibility and may void the warranty and complimentary resize.
Lifetime Complimentary Resize
One complimentary resize is available for life, up to two sizes larger or smaller, subject to the ring’s design and condition. Additional resizing or redesign is chargeable.
Lifetime Complimentary Cleaning
Includes basic cleaning and inspection of the jewelry and stone settings. Polishing, plating, repairs, tightening, and stone replacement are chargeable.